PRIVACY STATEMENT
Protecting the personal privacy of every customer, vendor, and employee
is a crucial part of gaining and keeping your trust in Haier. As a global operating organization, we strive to provide a high level
of privacy protection across all of our businesses and services.
This Privacy
Statement(“Statement”) does not apply to
third-party applications, products, services, websites or social media features
that may be accessed through links that we provide on our Apps or Web. Accessing those links may result in the collection of information about
you by a third party. We do not control or endorse those third-party websites
or their privacy practices. We
encourage you to review the privacy policies of such third parties before
interacting with them.
Please read this Statement carefully. When using our services that link
to or reference this Statement, you agree to be bound by the terms and
conditions of this Statement.
Your personal
data – what is it?
Personal data relates to a
living individual who can be identified from that data. Identification can be
by the data alone or in conjunction with any other data in the data
controller’s possession or likely to come into such possession. The processing
of your personal data is governed by applicable privacy laws.
What roles do we play in processing your data?
We are the data controller, data controller means a
Person or a juristic person having the power and duties to make decisions
regarding the collection, use, or disclosure of the Personal Data. This means that we decide how your personal data is processed and for
what purposes. We know that you care how data about you is used and shared, and
we appreciate your trust that we will do so carefully and sensibly.
When are your personal data
collected?
Some of your data can, in
particular, be collected by us:
·
whenever you
register to use our online services and become our customer;
·
whenever you
use our services and products;
·
whenever you
contact us via the various channels we offer you.
Our collection of personal
data
The personal data we collect include any and all data you provide to us when
you enter into contract with us, register an account with us, use our Apps or
add information to your account, or give us in any other way. You can choose
not to provide data to us, but we may then not be able to service you where such
services require processing such data. We use the data that you provide for
purposes administering your use of our services, such as communicating with
you, responding to your requests, managing your account, customizing your
service experience with us and improving our products and services. We may
communicate with you by mail, email or telephone. We will send you strictly
service-related announcements or information on rare occasions when it is
necessary to do so.
Examples of the data we collect and store include:
•
When you register to be our
user and use
our Apps or Web service, we collect information
including: phone
number, your nickname and address.
How do we process
your personal data?
We comply with our obligations under applicable privacy laws by keeping
personal data up to date; by storing and destroying it securely; by collecting and
retaining only the necessary data that we need to service you; by protecting
personal data from loss, misuse, unauthorized access and disclosure and by
ensuring that appropriate technical measures are in place to protect personal
data.
The processing operations we perform on your data cover automated and
non-automated means of collecting, recording, organizing, structuring, storing,
altering, retrieving, using, transmitting, disseminating or otherwise making
available, aligning or combining, restricting, and/or erasing your data.
We use your personal data for the following
purposes:
·
To design
and deliver our services and activities to you.
·
To operate our Apps to provide you access to
and use of our services.
·
To provide services and products requested by you
as described when we collect the information.
·
To contact
you to conduct research about your opinions of current services and products or
of potential new services and products that may be offered by us.
·
To share your contact details with our affiliate offices around the
world within our group companies, for the purposes of internal administration
and back-office support, to ensure our network security, and to prevent fraud.
·
To maintain the integrity and safety of our data technology systems
which store and process your personal data.
·
To provide anonymous reporting for internal and external customers.
·
To enforce or defend our policies or contract with
you.
·
To detect and investigate data breaches, illegal
activities, and fraud.
What is our
lawful basis for processing your personal data?
In
general, the lawful bases for us to process your
personal data for the various types of processing performed on your data (please
refer to “How do we
process your personal
data?” section
of this Statement) is, as applicable, processing based on your consent, as necessary for us to enter into and
to perform our contract with you, or as necessary to pursue the
legitimate interest of our company
or of third parties.
We will collect, process and use the personal
data supplied by you only for the purposes communicated to you and will not
disclose your data to third parties except under the circumstances of data
disclosure described in the “Sharing your
personal data” section below.
Where
we talk about our legitimate interest or that of third parties, such legitimate
interest can include:
·
Implementation and
operation of a group-wide organizational structure and group-wide information
sharing;
·
Right to freedom of
expression or information, including in the media and the arts;
·
Prevention of fraud, misuse
of company IT systems, money laundering or any other activities required by the competent authorities;
·
Operation of a
whistleblowing scheme;
·
Physical security, IT and
network security;
·
Internal investigations;
and
·
Proposed mergers and acquisitions
Necessity
to provide us data
You are not under any obligation to provide us
any personal data. As noted below, the choice is yours. However, please note
that without certain data from you, we may not able to undertake some or all of
our obligations to you under our service contract with you, or adequately
provide you with our full range of services. If you would like to obtain more
detail about this, please contact us following the instructions in the “Whom should I contact” section below.
Sharing your
personal data
Your personal data will be treated as strictly
confidential, and will be shared only with the categories of data recipients
listed below. We will only share your data with third parties outside of our company with your consent, and you will have an
opportunity to choose for us not to share your data.
We may disclose your personal data to:
·
our affiliated entities within our global group of companies worldwide
and authorized employee to provide you services such as facilitating order
processing and shipping, for internal administration purposes, to detect and deal with data
breaches, illegal activities, and fraud, and to maintain the integrity of our
information technology systems.
·
third party service providers whom we sub-contract to work on our
behalf or for us and therefore may have access to your data only for purposes
of performing these tasks on our behalf and under obligations similar to those
described in this Statement, who perform functions such as data processing, auditing,
order fulfillment, managing and enhancing customer data, providing customer
service, conducting customer research or satisfaction surveys, logistics support,
marketing support, payment processing and invoice collection support,
informational systems technical support, to help us provide, analyze, and
improve our services such as data storage, maintenance services, database
management, web analytics, improvement of our service features, and to assist
us in detecting and dealing with data breaches, illegal activities, and fraud.
·
governments and/or government-affiliated institutions, courts, or law
enforcement agencies, to comply with our obligations under relevant laws and
regulations, enforce or defend our policies or contract with you, respond to
claims, or in response to a verified request relating to a government or
criminal investigation or suspected fraud or illegal activity that may expose
us, you, or any other of our customers to legal liability; provided that, if any law enforcement agency requests your data, we will attempt to
redirect the law enforcement agency to request that data directly from you, and
in such event, we may provide your basic contact information to the law
enforcement agency.
·
third parties involved in a legal proceeding, if they provide us with a
court order or substantially similar legal procedure requiring us to do so.
We may provide you with
opportunities to connect with third party applications or services. If you
choose to use any such third party applications or services, we may facilitate
sharing of your information with your consent. However, we do not control the
applications or services of those third parties or how they use your
information, and your use of such applications and services is not governed by this
Statement. Please review the terms and the privacy policies of those third
parties before using their applications or services.
How long
do we keep your personal data?
We keep your personal data for
no longer than reasonably necessary for the given purpose for which your data
is processed. If you will provide us, or have provided us, consent for us to
process your data, we will process your data for no longer than your consent is
effective. Notwithstanding the above, we may retain your personal data as
required by applicable laws and regulations, as necessary to assist with any government
and judicial investigations, to initiate or defend legal claims or for the
purpose of civil, criminal or administrative proceedings. If none of the above
grounds for us to keep your data apply, we will delete and dispose of your data
in a secure manner according to our data protection policy.
Privacy
of data subjects have limited or no legal
capacity
Our products and services are
not targeted to persons have
limited or no legal capacity. We do not knowingly collect or process personal data from
persons have limited or no legal capacity. Please note that if you are limited or no legal capacity, you will need to provide us
a written signed consent from your parent or guardian indicating that your
parent or guardian has consented for us to process your data and send us the
consent through contact information provided from the section of “Whom should I contact?”
Your rights
and your personal data
Unless subject to an exemption
under applicable privacy laws, you have the following rights with respect to
your personal data:
·
The right to request that we correct
any personal data if it is found to be inaccurate
or out of date.
·
The right
to
request to erase your personal data
where it is no longer
necessary for us to retain such
data, except we are not obliged to do so if we need to retain such data
in order to comply with a legal obligation or to establish, exercise or defend
legal claims.
·
The right to withdraw your consent to the processing at any time, if and
where we rely on your consent to process your data. This includes cases
where you wish to opt out from marketing communications that you receive from
us.
·
The right to restrict our processing of your
personal data where you believe such data to be inaccurate, our processing is
unlawful; or that we no longer need to process such data for a particular
purpose unless we are not able to delete the data due to a legal or other
obligation or because you do not wish for us to delete it.
·
The right to object to us using your personal data, where the
legal justification for our processing of your personal data is our legitimate interest.
We will abide by your request unless we have compelling legitimate grounds for
the processing which override your interests and rights, or if we need to
continue to process the data for the establishment, exercise or defense of legal
claims.
·
The right to lodge
a complaint
regarding our processing of your data, with the
competent authority where you reside or in
which your data is processed.
If you would like to exercise
any of the above rights, please do so by providing your request to the contact
window set forth in the “Whom should I
contact” section.
After receiving your request,
we will evaluate your request and inform you how we intend to proceed on your
request. Under certain circumstances in accordance with applicable privacy laws
and regulations, we may withhold access to your data, or decline to modify,
erase, or restrict the processing of your data.
Please be advised that if you
exercise the rights to erase data, restrict or object to our processing, or to withdraw
your consent, we may not be able to continue our services to you if the
necessary data is missing for processing.
Transfer,
Storage, and Processing of Data Abroad
As noted in the “Sharing your personal data” section of
this Statement, as a part of a globally operating company, we may share your
information with our affiliate companies or third parties. Please refer to the “Sharing your personal data” section of
this Statement for the recipients of your data and the reasons for our
provision of your data to them. Where such entities are located in other
countries and jurisdictions, we will therefore be transferring your personal
data outside the country or
jurisdiction where your personal data was collected. In making such data transfers, we make sure to protect your
personal data by applying the level of security required by applicable privacy
laws. Where we transfer your data to a country or jurisdiction that cannot
guarantee the required level of protection as required by applicable privacy
laws, we have enhanced our IT security measures to
increase the protection of your personal data.
Further
processing
If we wish to use your
personal data for a new purpose not covered by this Statement, then we will
provide you with a new notice explaining this new use prior to commencing such
further processing for a new purpose, setting out the relevant new purpose and
processing conditions. In such case, we will find a lawful basis for further
processing, and whenever necessary we will seek your prior written consent to such
further processing.
Security
We protect your data using
technical measures to minimize the risks of misuse, unauthorized access, unauthorized
disclosure, loss or theft, and loss of access. Some of the safeguards we use
are data pseudonymization, data encryption, firewalls, and data access
authorization controls. We take our data security very seriously. Therefore,
the security mechanisms used to protect your data are checked and updated
regularly to provide effective protection against abuse.
For your confidentiality and
security, we use ID and password to secure your personal information. It is
important for you to protect your ID, password, or any personal information. Do
not disclose your personal information (especially password) to anyone. When
you are finished using our services, please do not forget to log out from your
account.
Despite our best efforts,
however, security cannot be absolutely guaranteed against all threats. If you
believe that the security of your data has been compromised, or if you like
more information on the measures we use to protect your data, please contact us
following the instructions in the “Whom
should I contact” section below.
What are
your choices?
You have the choice to allow
us to collect and process your data. The collection and processing of your
personal data is neither a statutory nor a contractual requirement, although as
noted above, we will be unable to provide you with certain services without the
data necessary for such services purposes.
You can always choose not to
provide your data to us, although we may need such data to process your
requests, in which case we will inform you of our constraints.
Your choice or request on any aspects of data processing listed above can
be communicated to us using the channels set forth in the “Whom should I contact” section of this Statement.
Whom
should I contact?
If you have any question about
this Statement, or if you would like to exercise any of your rights, or if you
have any complaints that you would like to discuss with us, please in the first
instance send us signed and dated request, together with a copy of your
identity card. Please be as accurate as possible: